Pelatihan Customer Service Excellence PT Mutiara Tanjung Lestari
Private Course
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| Responsible | Hilmi |
|---|---|
| Last Update | 09/22/2023 |
| Completion Time | 21 hours 33 minutes |
| Members | 33 |
Public Training
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Hari 1
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Pre-Test
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Materi 1: 10 PRINCIPLES OF SERVING
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Hendrik Ronald - Customer Perception Point
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Materi 2: ELEVATING CUSTOMER SERVICE: WAYS TO IMPROVE
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CORPORATE VIDEO- Poor Customer Service Scenario "What not to do"
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Sample Order Taking | Customer Support Philippines
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Cleveland, Ohio Training Video - Poor Customer Service Satire
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Hari 2
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Materi 3: "COMMUNICATION" SKILLS IN CUSTOMER SERVICE
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Materi 4: SERVICE EXCELLENCE IN SUSTAINABLE DEVELOPMENT
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Hari 3
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Materi 5: UNDERSTANDING THE IMPACT OF "DELIGHTFUL SERVICE"
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Materi 6: ADDRESSING CUSTOMER COMPLAINTS AND ANGER, WHAT CAUSES THEM?
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Praktik SWOT
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Hari 4
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Materi 7: FOSTERING "CULTURE": AN ESSENTIAL ELEMENT FOR ACHIEVING EXCELLENT SERVICE
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Poor vs Great Customer Service
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AOC Slides
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Penerapan Budaya PT Mutiara Tanjung Lestari
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Hari 5
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Materi 8: CULTIVATING A CULTURE OF "INNOVATION" SERVICE
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CTA
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Post-Test
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